Fulfilment Policy

Fulfillment Policy

Effective Date: January 1, 2025

At Masud LLP, We are committed to providing high-quality online services with clear and transparent policies regarding fulfillment, refunds, cancellations, and returns. Please review our policies below:

1. Refund Policy

We strive to ensure customer satisfaction with our services. Refunds may be issued under the following conditions:

  • If the service is not delivered as promised due to an error on our part.

  • If the service is not initiated or accessed within 90 days of purchase.

  • If a technical issue prevents access to the service and cannot be resolved within 90 days

Refund requests must be submitted within 30 days of purchase. To request a refund, please contact our support team at info@MasudLLP.com with details of your issue. Approved refunds will be processed within 5 business days to the original payment method.

2. Shipping or Delivery Policy

As an online service provider, we do not ship physical goods. Service delivery occurs as follows:

Scheduled Services: If the service involves scheduled sessions (e.g., consultations or training), you will receive a confirmation email with scheduling details within 24 hours.

Custom Services: For services requiring customization, delivery timelines will be specified at the time of purchase and confirmed via email.

If you do not receive access to your service as expected, please contact us at info@MasudLLP.com.

3. Return Policy and Process

Since our services are digital and non-tangible, returns do not apply. However, if you experience any issues with your service, please reach out to our support team, and we will work to resolve the issue or provide an appropriate resolution.

4. Cancellation Policy

Customers may cancel their subscriptions or scheduled services under the following conditions:

  • Subscription Services: You may cancel at any time through your account dashboard or by contacting our support team. Cancellations take effect at the end of the current billing cycle, and no partial refunds are issued.

  • Custom Services: Cancellations for custom or project-based services must be requested before work has commenced. If work has begun, a partial refund may be issued based on the stage of completion.

By purchasing or subscribing to our services, you agree to the terms outlined in this policy.